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Counter services at ICA building will be unavailable from 1 to 4 April 2025

All counter services for ICA products and services at the current ICA building will be suspended from 1 to 4 April 2025 to facilitate the transition of services to the new ICA Services Centre (ISC). During this period, ICA e-Services, online feedback and call centre services (6391 6100) will continue to be available. Operations will commence on 7 April 2025 at the new ISC. Please refer to ICA’s media release for more information. We apologise for the inconvenience caused.

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Online

ICA Feedback Form
Please complete the enquiry form in English. You may also use this form to seek technical assistance on our e-Services and provide information against Immigration Offenders (illegal immigrant, overstayer, suspected marriage of convenience) and their related activities.

Phone

ICA Call Centre	ICA Quality Service Manager (QSM)
For enquiries relating to ICA products and services. Includes an informational 24-hour automated answering service. Tel: 6391 6100 Operating Hours Mondays to Fridays: 8.00 am to 5.30 pm Unavailable on Saturdays, Sundays and Public Holidays.	Tel: 1800 298 8985 Airtime charges may apply for mobile calls made to “1800” local toll-free service number. Operating Hours Mondays to Thursdays: 8.00am to 5.30pm Fridays: 8.00am to 5.00pm Unavailable on weekends and Public Holidays.

ICA Call Centre

ICA Quality Service Manager (QSM)

For enquiries relating to ICA products and services. Includes an informational 24-hour automated answering service.

Tel: 6391 6100

Operating Hours
Mondays to Fridays: 8.00 am to 5.30 pm
Unavailable on Saturdays, Sundays and Public Holidays.

Tel: 1800 298 8985
Airtime charges may apply for mobile calls made to “1800” local toll-free service number.

Operating Hours

Mondays to Thursdays: 8.00am to 5.30pm

Fridays: 8.00am to 5.00pm

Unavailable on weekends and Public Holidays.

Location

ICA Services Centre (with effect from 7 April 2025)	ICA Checkpoints
Members of the public are strongly encouraged to use ICA's e-Services available at MyICA . Immigration & Checkpoints Authority ICA Services Centre 2 Crawford Street Singapore 207218 (next to Lavender MRT. View map) Operating Hours Mondays to Fridays: 8.00 am to 4.30 pm Closed on Saturdays, Sundays and Public Holidays. [Counter services will be unavailable from 1 to 4 April 2025. ICA Services Centre will commence operations on 7 April 2025.] Please plan your visit to ICA accordingly. Note: You can refer to Visiting the ICA Services Centre page for more information.	Refer to contact details of our checkpoints.

ICA Services Centre (with effect from 7 April 2025)

ICA Checkpoints

Members of the public are strongly encouraged to use ICA's e-Services available at MyICA .

Immigration & Checkpoints Authority
ICA Services Centre
2 Crawford Street
Singapore 207218

(next to Lavender MRT. View map)

Operating Hours
Mondays to Fridays: 8.00 am to 4.30 pm
Closed on Saturdays, Sundays and Public Holidays.
[Counter services will be unavailable from 1 to 4 April 2025. ICA Services Centre will commence operations on 7 April 2025.]

Please plan your visit to ICA accordingly.

Note: You can refer to Visiting the ICA Services Centre page for more information.

Refer to contact details of our checkpoints.