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A:
A traveller can arrange with the individual(s) who had previously created a profile under his/her MyICA mobile app to edit or delete the profile information.
ICA does not have access to any individual's MyICA mobile app to view, delete or edit a profile.
A: For travellers who have not downloaded the MyICA mobile app and/or are unable to generate the QR code, they can still present their passports at the immigration lanes.
We highly recommend travellers to download the MyICA mobile app and use the QR code for faster and more convenient immigration clearance.