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Related FAQs for
A:
A longer waiting time is expected if you are late for your appointment as those who are on time for their appointments will be prioritised. You are advised to be punctual for your appointment to allow us to serve you promptly.
A:
If you are unable to turn up for the scheduled appointment, you may make another booking via [e-Service](https://eservices.ica.gov.sg/ibook/index.do) after your appointment date has lapsed.
Should you miss two appointments, you will not be allowed to make further appointment bookings and must complete formalities as a walk-in customer. You should expect a longer waiting time as a walk-in customer, since priority is given to customers with appointments.