On 19 March 2024, the Immigration & Checkpoints Authority (ICA) rolled out the QR code clearance initiative, allowing car travellers arriving and departing from Woodlands and Tuas checkpoints to use QR codes in lieu of passports for immigration clearance.

2.          As of 20 March 2024, about 86,000 car travellers have used QR code for immigration clearance when passing through our land checkpoints. This is about 46% of the total car travellers using the checkpoints during the same period.

3.          Majority of the car travellers had generated their individual/group QR code prior to arriving at the checkpoint and managed to clear immigration smoothly. The feedback gathered from users of QR code have been positive, especially for those travelling in groups as they found the process to be more convenient, faster and fuss-free. With the upcoming Good Friday long weekend and the Qing Ming festival the week after, heavy traffic is expected at both land checkpoints and car travellers are encouraged to use the QR code to speed up clearance.

4.          Based on ground observation and feedback received since the rolling out of the QR code clearance initiative, we would like to remind car travellers using QR code to take note of the following for a seamless journey through our checkpoints:

• Travellers should still bring along their passports when they travel as ICA may still require the passport for verification for selected cases and the traveller would also need it for identity verification at the Malaysia’s checkpoints.
  
  
• The same group QR code can be used for multiple trips, if the same number of travellers with the same passport details are travelling together. If there are any changes in passport details, you can update the QR code conveniently via the MyICA mobile application. Travellers also can create multiple group QR codes for travels with different groups of people and store them in the application under different names (e.g., ‘Family’ or ‘Friends’). QR codes that do not tally with the details and number of travellers in the vehicle will be rejected and travellers will have to produce their passports for clearance.
  
  
• First-time foreign visitors and those re-entering Singapore using a different passport from the previous trip will need to present their physical passport for immigration clearance. They will be able to use QR code clearance on their subsequent trips.
  
  
• All foreign visitors passing through the land checkpoints using the QR code or passport to clear immigration are still required to submit their Singapore Arrival Card (SGAC) within three days (including the day of arrival) before arriving in Singapore via MyICA mobile application[1] or ICA’s website.

5.          ICA will continue to leverage technology and develop innovative solutions to address the congestion issue at the land checkpoints and enhance travellers’ clearance experience, while keeping our borders secure. ICA will progressively extend the QR code clearance to the other modes of transport going through the land checkpoints.

IMMIGRATION & CHECKPOINTS AUTHORITY 
21 MARCH 2024