The Immigration & Checkpoints Authority (ICA) has been producing and issuing passports at an unprecedented rate in response to the surge in passport applications since Mar 2022. We currently issue more than 5,000 passports per day – almost thrice the number pre-Covid in 2019. To meet the increased demand, more officers have been redeployed to process and produce passports, and they are doing so round the clock.

2.          The number of people who visit ICA Building for passport collection and other enquiries has also increased. These include visits to check on the status of passport applications, as well as requests to expedite passport application or collection. This has resulted in long queues at ICA Building, which has required additional ICA officers for crowd management and other services.

3.          ICA has thus reviewed our processes to facilitate passport issuance. The current resources committed to manage the long queues and on-site requests will be redeployed to expedite the processing and issuance of passports. From 13 June 2022, ICA will only accept walk-ins for passport applicants who have been notified by ICA to:

• Collect their passport;
• Submit supporting documents; and/or
• Re-submit photographs.

4.          Passport applicants must show one or more supporting documents to be allowed entry into ICA Building:

For passport collection

• E-appointment booking for passport collection at ICA Building;
• Manual collection slips for passport collection; or
• Online notification or pink notification card that their passport is ready for collection.

To submit or re-submit documents/photographs:

• Email notification to submit supporting documents; or
• Online notification to re-submit photographs.

5.          In addition, passport applicants who need to collect their passport at ICA Building are advised to do so alone, to reduce the crowd at ICA Building. Children, the elderly, and those who require special assistance may be accompanied by one other person.

6.          To avoid the queues at ICA Building, we also encourage eligible applicants to collect their passport at one of the 27 post offices. There is no additional fee for passport collection at the post offices.

7.          Passport applicants with other enquiries can contact ICA via other means: 

• Applicants who would like to check on their passport application status can do so by logging in to MyICA. Applicants will receive an email or a pink notification card from ICA when their passport is ready, and may proceed to ICA Building or designated post offices for collection thereafter.

  If applicants need to travel urgently, they can submit an appeal to expedite the processing of their passport online at https://go.gov.sg/passportrequest.

• For other enquiries on passport matters, applicants can refer to our FAQs or reach out to us via Live Chat (Live Chat hours: 8am - 5pm on Mon - Fri, 8am - 1pm on Sat).

Those who are unable to perform the above themselves and do not have proxies to assist them, may visit ICA Building for assistance on submitting their passport-related appeals online.

8.          ICA officers are working hard to process the passport applications. We seek Singaporeans’ understanding on our revised process to only allow walk-in for specific passport matters during this period.

9.          The above pertains only to passport services and does not affect other ICA services.

IMMIGRATION & CHECKPOINTS AUTHORITY
11 JUNE 2022