The existing URA carpark adjacent to the Immigration & Checkpoints Authority (ICA) Building will cease operations from 1 January 2020.

2          The carpark will be demolished to make way for the construction of ICA’s new Integrated Services Centre, target to be operationalised by 2023. The new Services Centre will integrate digital systems with biometric and automation technologies, to better serve ICA customers. This is part of ICA’s efforts to enhance operational efficiency and effectiveness while offering convenient and secured services to our customers.

Public transport and interim parking arrangements

3          During the construction period, those visiting ICA are strongly encouraged to take public transport as ICA Building is within walking distance from Lavender MRT station. Those who still wish to drive may park their vehicles at alternative carparks located along North Bridge Road, Crawford Lane and French Road.

4          ICA customers can continue to alight at the taxi bay along Kallang Road or the pick-up/drop-off bay at the ICA Building main entrance. Motorists should not wait at the pickup/drop-off bay to prevent obstruction to other motorists picking up or alighting their passengers. On-ground support, including traffic marshals, will be available from January to March 2020 to guide motorists.

Convenience through online transactions

5          ICA customers who are applying for immigration or registration facilities (e.g. passport, IC, etc.) are strongly encouraged to submit their applications online to save the hassle of making a physical trip to the ICA Building. ICA offers a range of e-Services on a secure electronic platform through MyICA. Applicants will only need to perform a single log-in to enjoy all of ICA’s e-Services. Eligible customers may also choose to collect their Singapore passport, identity card and/or Long Term Pass card at selected post offices for a service fee.

6          For more information on ICA’s e-services, visit the ICA website at www.ica.gov.sg.

IMMIGRATION & CHECKPOINTS AUTHORITY
10 December 2019

Photo ICA: View of the new Integrated Services Centre (left) from Kallang Road and existing ICA Building (right)