If you have applied for a passport to travel during the upcoming year-end school holidays, the Immigration & Checkpoints Authority (ICA) would like to remind you to make an appointment to collect your passport so that you can be served promptly.

Make an appointment and come on time to collect your passport promptly

2.    Make an appointment via www.eappointment.ica.gov.sg or the eAPPT@ICA mobile app. Our busier periods are on Mondays, Fridays, Saturdays, school holidays, eve of and post-public holidays. Please come within 15 minutes of the appointment time to be served promptly. 

Ways to collect your passport

3.    At selected post offices – make an appointment to collect at selected post offices that operate beyond ICA’s operating hours. It can save you time and transport cost if you opt to collect your passport at a post office near you. If you are eligible for this option, you will be informed through the collection notification card/email. SingPost charges a fee for this service. For more information, please refer to SingPost website at www.singpost.com

4.    At ICA Building – make an appointment to collect at ICA Building located at 10 Kallang Road, next to Lavender MRT station. As it is accessible by various modes of public transport such as the MRT, bus and taxi, you can avoid the hassle of driving and looking for car park space. At the ICA Building, proceed to level 2 if your appointment is for collection at the counter or the ground floor eLobby@ICA if you opt for the iCollect self-help kiosk. 

Efficient service for our customers is our priority 

5.    ICA is committed to serving you efficiently and expeditiously. As longer waiting times are inevitable during the peak periods, we seek your understanding to make an appointment to collect your passport. Come on time on your appointment day and be served promptly! 

 

IMMIGRATION & CHECKPOINTS AUTHORITY
13 NOVEMBER 2017