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Collect Identity Card

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Once your application has been approved, you will be notified via email or by post. Please make an appointment to collect your Identity Card (IC) within three months of approval.

You may collect your IC at:

  • SingPost (if applicable); or
  • ICA Building

For online applications to replace lost IC, you will receive an email notification once the replacement IC is ready for collection. For applications over the ICA counter, you will receive a collection slip.


Selected Post Offices

No Additional Fees for Collection at Post Offices

From 1 October 2021, Singapore residents no longer need to pay SingPost an additional collection fee if you choose to collect your passport and IC at designated post offices.

If you are eligible for collection at the post offices, you will be offered the option at eAppointment.

You can refer to SingPost website to view the list of participating post offices.

For collection of your IC, it has to be done in person. Please bring your:

  • Current IC

There is a 4-day window for your IC collection at post offices.

If you fail to collect your IC within four days from your appointment date, you may reschedule another appointment to collect your IC at selected Post Offices 2 working days after the lapse of the collection window.


Over the Counter at ICA Building

You are strongly encouraged to make an appointment to collect your new IC in person at:

IC Unit
Citizen Services Centre
ICA Building
10 Kallang Road, Level 3
Singapore 208718
(next to Lavender MRT station)

Operating hours are from 8.00am to 4.30pm on Mondays to Fridays. Closed on weekends and Public Holidays.

Please be punctual for your appointment to avoid longer-than-average waiting times on the following peak periods:

  • Mondays, Fridays, Saturdays
  • School holidays
  • The day before or after a public holiday.